Apr 18, 2024  
2012-2013 Graduate Catalog 
    
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2012-2013 Graduate Catalog [NOTE!!!! THIS IS AN ARCHIVED CATALOG. FOR THE CURRENT CATALOG, GO TO CATALOG.NIU.EDU]

TECH 546 - Service Organizations Quality Issues

Quality philosophy, objectives, and measures, and organization of quality for service establishments. Application of audit criteria used to judge for quality awards–such as the Malcolm Baldrige and Lincoln–to hospitals, schools and universities, government agencies, and other service organizations. Design, measurement, and implementation of continuous improvement philosophies in not-for-profit organizations.

Prerequisites & Notes
PRQ: Consent of department.

Credits: 3