May 31, 2020  
2016-2017 Undergraduate Catalog 
    
2016-2017 Undergraduate Catalog [NOTE!!!! THIS IS AN ARCHIVED CATALOG. FOR THE CURRENT CATALOG, GO TO CATALOG.NIU.EDU]

FCNS 316 - Hospitality Service


Principles and practices of service excellence within the hospitality industry. Presents an overview of service management in the hospitality industry including design, evaluation, and management of hospitality service delivery systems.

Prerequisites & Notes
PRQ: FCNS 202 and hospitality management major.

Credits: 3