May 18, 2024  
2019-2020 Undergraduate Catalog 
    
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2019-2020 Undergraduate Catalog [NOTE!!!! THIS IS AN ARCHIVED CATALOG. FOR THE CURRENT CATALOG, GO TO CATALOG.NIU.EDU]

OMIS 450 - Service Operations

Analysis of the application of operations management concepts to service organizations. Strategic and tactical issues of managing service organizations such as: airline, financial, retail, health care, hotel/resort, and restaurant service delivery systems, will be examined. Topics include service strategy, globalization of services, quality, location selection, layout design, and capacity management as applied to service environments.

Prerequisites & Notes
PRQ: OMIS 338 and OMIS 351.

Credits: 3