OMIS 450 - Service Operations

Analysis of the application of operations management concepts to service organizations. Strategic and tactical issues of managing service organizations such as: airline, financial, retail, health care, hotel/resort, and restaurant service delivery systems, will be examined. Topics include service strategy, globalization of services, quality, location selection, layout design, and capacity management as applied to service environments.

Prerequisites & Notes
PRQ: Grade of C or better in each of the following: MKTG 295 and FINA 320 and MGMT 335 and OMIS 338 and OMIS 351 or ACCY 310.

Credits: 3