Dec 21, 2024  
2022-2023 Undergraduate Catalog 
    
Catalog Navigation
  Catalog Home
  Catalog Guide
  Academic Calendar
  Introduction to NIU
  Academic Information
  Undergraduate Courses
  Undergraduate Academic Programs
  Admission
  Limited Admissions and Limited Retention
  Academic Regulations
  Undergraduate Programs
  General Education Requirements
  Writing Infused Courses
  Human Diversity Requirement List of Courses
  University Graduation Requirements
  Educator Licensure Requirements
  Other Graduation Requirements
  College of Business
  College of Education
  College of Engineering and Engineering Technology
  College of Health and Human Sciences
  College of Liberal Arts and Sciences
  College of Visual and Performing Arts
  Other Academic Units
  Inter-College Interdisciplinary Programs
  Interdisciplinary Courses
  Course Descriptions
  Articulation Curriculum
  Expenses
  Financial Aid and Scholarships
  University Services
  University Administration
  Legal Notices
  Campus Maps
  2022-2023 Undergraduate Catalog PDF
HELP
2022-2023 Undergraduate Catalog [NOTE!!!! THIS IS AN ARCHIVED CATALOG. FOR THE CURRENT CATALOG, GO TO CATALOG.NIU.EDU]

OMIS 450 - Service Operations

Analysis of the application of operations management concepts to service organizations. Strategic and tactical issues of managing service organizations such as: airline, financial, retail, health care, hotel/resort, and restaurant service delivery systems, will be examined. Topics include service strategy, globalization of services, quality, location selection, layout design, and capacity management as applied to service environments.

Prerequisites & Notes
PRQ: Grade of C or better in each of the following: MKTG 295 and FINA 320 and MGMT 335 and OMIS 338 and OMIS 351 or ACCY 310.

Credits: 3