Sep 25, 2024  
2016-2017 Graduate Catalog 
    
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2016-2017 Graduate Catalog [NOTE!!!! THIS IS AN ARCHIVED CATALOG. FOR THE CURRENT CATALOG, GO TO CATALOG.NIU.EDU]

IDSP 630 - Interdisciplinary Perspectives on Quality and Customer Satisfaction in Healthcare Settings

Exploration of strategies for effectively managing the healthcare service delivery system to enhance service quality and customer satisfaction. Detailed examination of the issues, techniques, and methodologies for continuous quality improvement. Focus upon the use of these techniques to help diagnose quality problems and customer satisfaction gaps.

Prerequisites & Notes
PRQ: IDSP 600; or consent of program.

Credits: 3